Shipping
Shipping Policy
Last updated: 14 September 2026
1. Shipping Destinations
BCK2EDN currently ships to the following countries:
- Germany
- Austria
- Netherlands
- Belgium
- United Kingdom
We currently do not ship to countries outside these destinations.
2. Shipping Carrier
Orders are generally shipped with DHL or another suitable delivery service.
Once your order has been dispatched, you will receive a shipping confirmation by email where tracking information is available.
3. Processing Time
Orders are generally processed and prepared for shipment within 1–2 business days after receipt of payment.
Orders are not normally processed or dispatched on weekends or public holidays.
During product launches, sales, promotional periods or other periods of unusually high demand, processing may take longer. If there is a significant delay, we will inform you where appropriate.
4. Delivery Times
For deliveries within Germany, the usual delivery time is approximately 2–4 business days after dispatch.
International delivery times may vary depending on the destination, carrier and customs procedures.
Estimated delivery times are provided for guidance only and are not guaranteed unless expressly agreed otherwise.
5. Shipping Costs
Shipping costs are displayed during checkout before you complete your order.
For destinations where a standard shipping rate applies, the applicable shipping fee will be shown at checkout.
Any shipping costs charged to you form part of the total order price displayed before the order is placed.
6. International Shipments
For deliveries to countries outside Germany, delivery times may be affected by customs clearance, local delivery conditions or other circumstances beyond our reasonable control.
For shipments to the United Kingdom, applicable taxes, customs duties and import charges are handled according to the tax and shipping arrangements applicable to the order and destination.
Where additional charges are legally payable by the customer, these will be communicated where required before the order is completed.
7. Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the parcel has been handed over to the carrier.
8. Delivery Problems
If your order arrives damaged, appears to have been opened, or contains incorrect or missing items, please contact us as soon as possible at:
hello@bck2edn.com
Please provide your order number and, where appropriate, photographs of the packaging and the affected product so that we can investigate the issue.
Your statutory consumer rights remain unaffected.
9. Failed Delivery
If a parcel cannot be delivered because of an incorrect or incomplete delivery address provided by the customer, or because the customer does not accept or collect the parcel where collection is required, additional shipping or return costs may arise.
Any such situation will be handled in accordance with applicable law and the circumstances of the individual order.
We will not impose charges that are prohibited by mandatory consumer protection law.
10. Delayed or Lost Shipments
If your shipment is delayed or appears to be lost in transit, please contact us at hello@bck2edn.com with your order number.
We will contact the carrier and investigate the shipment.
Where BCK2EDN is legally responsible for the loss or non-delivery of an order, your statutory rights remain unaffected.
11. Delivery to the Customer
The goods are delivered to the delivery address provided during checkout.
Please make sure that your delivery information is complete and accurate before submitting your order.
12. Statutory Consumer Rights
Nothing in this Shipping Policy limits or excludes any mandatory statutory consumer rights.
In particular, statutory rights relating to delivery, non-delivery, defective goods and the right of withdrawal remain unaffected.
For EU consumers, mandatory consumer protection rules continue to apply regardless of the information provided in this Shipping Policy.
BCK2EDN
Owner: Jubes Ticha
Hof von Holland 11
26725 Emden
Germany
Email: hello@bck2edn.com
VAT ID: DE464823366